STILL NOT SURE?
Frequently Asked Questions & Return Policy
We understand that you may have some questions. We got you!
What products do you offer?
We specialize in handcrafted items that celebrate the rich cultural heritage of the islands. Our collections include:
Earrings Collection: Inspired by island traditions.
Purses Collection: Blending functionality with cultural elegance.
How can I place an order?
Browse and purchase our products directly through our website. Simply navigate to the desired collection, select your items, and proceed to checkout.
What materials are used in your products?
Each item's materials are detailed in its product description. All of our collections are made by sustainable and natural materials from the Philippines.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express).
Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination.
How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email with tracking information.
How can I contact Customer Support?
Reach us by email: [email protected]
Do you offer wholesale pricing?
Yes, visit our "Wholesale" page for more information.
How can I stay updated on new products and limited-time promos?
Follow us on:
Facebook: Isla & Co.
Instagram: sayhelloisla
Tiktok: sayhelloisla
Bluesky: @sayhelloisla
Subscribe to our newsletter for updates.
Return & Exchange Policy
At Isla & Co., we strive to ensure you're completely satisfied with your purchase. Below are the details of our return and exchange policy.
Eligibility for Returns
To be eligible for a return or exchange, items must meet the following criteria:
a. Unused and Unaltered: Items must be in new condition.
b. No Damage: Items must be free of damage unless caused by a manufacturing defect.
c. Proof of Purchase: Include your receipt or order confirmation.
c. Jewelry: Non-refundable and non-replaceable due to hygiene reasons.
Requesting a Return/Refund
To initiate a return or refund, please fill out this form: LINK
Important Notes
Shipping Costs: Non-refundable.
After 30 Days: Only exchanges or store credits are available.
Discounted Items: Final sale; no returns or refunds.
Refund Process
Inspection: We inspect returned items upon receipt.
Notification: You will be notified via email regarding refund approval or rejection.
Refund Processing: Approved refunds are credited back to your original payment method within a few business days. Processing times may vary depending on your bank or credit card provider.
Exchange Eligibility
We exchange items if they are defective or damaged. For exchanges, please email us at [email protected]. We will process the exchange after inspecting the returned item.
International Orders
All international orders are final sale and cannot be returned or exchanged. We are not responsible for loss or damage during international shipments.
Return Shipping
Customers are responsible for return shipping costs, which are non-refundable. The delivery time for exchanged products may vary based on your location.
Contact Us
For further questions or assistance, please contact us at [email protected]
WHAT OUR CUSTOMERS ARE SAYING
Discover why our customers love us! Read real feedback from those who’ve experienced our products and services firsthand. Their stories and reviews highlight the quality, craftsmanship, and exceptional experience that we deliver.
"Supper happy that I got to attend the preview sale! I love my bag [Trinidad handbag] & especially because it was hand made! And the Josefa [mini clutch] is such a nice wristlet. I also recently took my handbag with me to Bible studies & 2 ladies asked me where I get her so I shared your IG account. "
-Gigi Q.
"I just wore my earrings yesterday!"
-Wild.Woman.Consulting
"I know a lot of women that are fond of heart led businesses 😉 I cant wait to share your items and website with our community!"
-Patty B.
"These earrings [Sinag] called my name from the start. The beautiful Sun representing our Philippines Flag and it truly reminds me of our culture. What I love the most is that these earrings were created by PI local artisans — handcrafted!! Wow! My favorite part is when my item is packed, it came with a card with the details of the artisan… what a special touch! ♥️"
-Mary Grace.
"I recently purchased my purse at a local market their founder was participating in. It’s truly the perfect summer bag! It’s the right size and shape and I love that it has a zipper to close it. The price is so reasonable for how well made the bags are. I also love to support small business and local artisans."
-Francesca
EMBRACE SUSTAINABLE FASHION TODAY
Discover the art thoughtfully handcrafted for you by our Filipino artisans.
Whether you're looking for a pair of earrings that elevate your style, or a purse to complement your everyday look — we've got it here for you!
Here to Help
Do not hesitate to reach out and stay up to date with Isla & Co.
Call: (657) 944-0320
Email : [email protected]
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